Legal
Privacy Policy
Effective date: April 2025
1. Introduction
iWater Management (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage our services.
2. Information We Collect
We may collect the following personal information: • Full name and contact details (email, phone number, physical address) • Property and location information relevant to site assessments • Service enquiry details and project requirements • Website usage data (cookies, IP address, browser type) • Communication records between you and our team
3. How We Use Your Information
We use your personal information to: • Respond to enquiries and provide quotations • Schedule and conduct site assessments • Deliver, manage, and improve our services • Communicate project updates and service information • Comply with legal and regulatory obligations • Send relevant marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal information on the following lawful grounds under POPIA: • Your consent (e.g., when you submit a form or opt in to communications) • Performance of a contract or steps taken at your request before entering a contract • Compliance with a legal obligation • Our legitimate business interests, provided they do not override your rights
5. Data Sharing
We do not sell or rent your personal information. We may share your data with: • Trusted service partners and subcontractors involved in delivering our services • Professional advisors (legal, accounting) as required • Regulatory authorities when legally obligated All third parties are required to maintain confidentiality and comply with applicable data protection laws.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encrypted communications, access controls, and regular security reviews.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. Project and contractual data is retained for the duration required by South African law.
8. Your Rights
Under POPIA, you have the right to: • Access your personal information held by us • Request correction of inaccurate or incomplete data • Request deletion of your personal information (subject to legal retention requirements) • Object to the processing of your data for direct marketing • Withdraw consent at any time • Lodge a complaint with the Information Regulator
9. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
For questions, access requests, or complaints regarding your personal information, contact our Information Officer: Email: info@iwatermanage.co.za Phone: (010) 026 4225 Address: Unit B2 Cessna Office Park, 23 Dakota Crescent, Airport Park, Germiston, 1401 You may also lodge a complaint with the Information Regulator at: https://inforegulator.org.za