--- title: "Privacy Policy | iWater Management South Africa" description: "How iWater Management collects, uses & protects your personal information in compliance with POPIA in South Africa." lang: en json-ld: --- [(010) 026 4225](tel:+27100264225)[admin@iwaterm.co.za](mailto:admin@iwaterm.co.za) Mon – Fri: 8:00 AM – 5:00 PM [![iWater Management](/assets/iwater-logo-transparent-colour-Bjo3kDoS.webp)](/) [Home](/) [About](/about) [Services](/services) [Industries](/industries) [Locations](/locations) [Blog](/blog) [Contact](/contact) [Book Assessment](/book-assessment) Legal # Privacy Policy Effective date: April 2025 ## 1\. Introduction iWater Management (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage our services. ## 2\. Information We Collect We may collect the following personal information: • Full name and contact details (email, phone number, physical address) • Property and location information relevant to site assessments • Service enquiry details and project requirements • Website usage data (cookies, IP address, browser type) • Communication records between you and our team ## 3\. How We Use Your Information We use your personal information to: • Respond to enquiries and provide quotations • Schedule and conduct site assessments • Deliver, manage, and improve our services • Communicate project updates and service information • Comply with legal and regulatory obligations • Send relevant marketing communications (with your consent) ## 4\. Legal Basis for Processing We process your personal information on the following lawful grounds under POPIA: • Your consent (e.g., when you submit a form or opt in to communications) • Performance of a contract or steps taken at your request before entering a contract • Compliance with a legal obligation • Our legitimate business interests, provided they do not override your rights ## 5\. Data Sharing We do not sell or rent your personal information. We may share your data with: • Trusted service partners and subcontractors involved in delivering our services • Professional advisors (legal, accounting) as required • Regulatory authorities when legally obligated All third parties are required to maintain confidentiality and comply with applicable data protection laws. ## 6\. Data Security We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encrypted communications, access controls, and regular security reviews. ## 7\. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. Project and contractual data is retained for the duration required by South African law. ## 8\. Your Rights Under POPIA, you have the right to: • Access your personal information held by us • Request correction of inaccurate or incomplete data • Request deletion of your personal information (subject to legal retention requirements) • Object to the processing of your data for direct marketing • Withdraw consent at any time • Lodge a complaint with the Information Regulator ## 9\. Cookies Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled. ## 10\. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. ## 11\. Contact Us For questions, access requests, or complaints regarding your personal information, contact our Information Officer: Email: admin@iwaterm.co.za Phone: (010) 026 4225 Address: Unit B2 Cessna Office Park 3 Dakota Crescent, Airport Park, Germiston, 1401 You may also lodge a complaint with the Information Regulator at: https://inforegulator.org.za ![iWater Management](/assets/iwater-logo-transparent-colour-Bjo3kDoS.webp) We design, build, and maintain tailored water systems for South African farms, industries, and communities. [](https://www.instagram.com/iwatermanage/)[](https://za.linkedin.com/company/iwatermanage)[](https://www.facebook.com/iwatermanage/)[](https://share.google/XdRzBL4edMmNFvVQV) #### Services - [Borehole Drilling](/services/borehole-drilling) - [Water Treatment](/services/water-treatment) - [Solar Powered Systems](/services/solar-powered-systems) - [Containerized Plants](/services/containerized-plants) - [Modular Steel Tanks](/services/modular-steel-tanks) - [Monitoring & Compliance](/services/monitoring-compliance) - [Water & Fire Protection](/services/water-fire-protection) - [DAB Pump Repairs](/services/dab-pump-repairs) #### Company - [About Us](/about) - [Industries We Serve](/industries) - [Media Gallery](/media) - [Book Assessment](/book-assessment) - [Contact Us](/contact) #### Service Areas - [Water Solutions Gauteng](/locations/gauteng) - [Water Solutions Cape Town](/locations/cape-town) - [Water Solutions Pretoria](/locations/pretoria) - [Water Solutions Alberton](/locations/alberton) - [Water Solutions Vereeniging](/locations/vereeniging) - [Water Solutions Durban](/locations/durban) - [Water Solutions Pietermaritzburg](/locations/pietermaritzburg) - [Water Solutions Bloemfontein](/locations/bloemfontein) - [Water Solutions Witbank](/locations/witbank) - [Water Solutions Nelspruit](/locations/nelspruit) #### Contact [(010) 026 4225](tel:+27100264225)[+27 82 920 6862](tel:+27829206862)[admin@iwaterm.co.za](mailto:admin@iwaterm.co.za) Johannesburg Unit B2 Cessna Office Park 3 Dakota Crescent, Airport Park, Germiston, 1401 Cape Town Unit 9, 12 Square Street, Watershed Park, Stikland Industrial, 7530 © 2026 iWater Management. All rights reserved. [Terms & Conditions](/terms-and-conditions)[Privacy Policy](/privacy-policy)Cookie Settings[Website Designed & Managed by WebConsultants](https://webconsultants.co.za/) We use cookies We use cookies for analytics and advertising to improve this site and measure our campaigns. You can accept, reject, or choose which categories to allow. See our [Privacy Policy](/privacy-policy). Manage preferencesReject allAccept all